Govine Digital Services Limited
Effective Date: May 30, 2025
Last Updated: May 30, 2025
1. Introduction
Govine Digital Services Limited (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.
2. Information We Collect
We may collect the following personal information:
- Identity Data: Full name, date of birth, ID documents (passport, driver’s license, national ID)
- Contact Data: Phone number, email address, residential address
- Financial Data: Transaction details, wallet addresses, payment confirmations
- Verification Data: TRN (Taxpayer Registration Number), proof of income, video verification recordings
- Usage Data: Interactions with our platforms, WhatsApp chats, website activity
3. How We Use Your Information
We use your information to:
- Provide, process, and manage service requests
- Conduct KYC (Know Your Customer) verification
- Comply with legal and regulatory obligations
- Communicate service updates, confirmations, and support
- Improve and secure our services
- Maintain internal records and transaction logs
4. Legal Basis for Processing
We process your data based on:
- Contractual Necessity: To deliver the services you request
- Legal Compliance: To meet anti-money laundering (AML) and regulatory obligations
- Legitimate Interests: To improve operations, prevent fraud, and ensure secure transactions
- Consent: When required, especially for marketing communications
5. Data Sharing and Disclosure
We do not sell or rent your personal information.
We may share your data only with:
- Regulatory authorities or law enforcement (when legally required)
- Payment processors or partner platforms (to complete requested transactions)
- Service providers working under strict confidentiality (e.g., cloud storage, IT support)
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically, transactional and verification records are kept for a minimum of 6 years under Jamaican regulatory requirements.
7. Data Security
We implement strong security measures, including:
- Encrypted storage of sensitive data
- Access control limited to authorized personnel
- Regular system updates and monitoring to prevent breaches
However, no system is 100% secure, and you acknowledge that you share data at your own risk.
8. Your Rights
Under Jamaican data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal and operational limits)
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Jamaican Data Protection Authority if you believe your rights are violated
9. Cookies and Tracking
Our website may use cookies or similar technologies to improve your browsing experience. You can control cookie settings through your browser.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, contact us:
Email: info@govidigital.com
Phone: 876-327-9233
Legal Footnote
Govine Digital Services Limited complies with Jamaican data protection laws and is committed to maintaining the privacy and security of client information. By using our services, you consent to the practices outlined in this Privacy Policy.