Govine Digital Services Limited
Effective Date: May 21, 2025
Last Updated: May 30, 2025
1. Overview
Govine Digital Services Limited is a private company registered in Jamaica. We provide digital onboarding and support services focused on three core areas:
- Currency Conversions (JMD ↔ USDT, or between wallets)
- Deriv Payment Agent Services (deposit/withdrawal processing)
- Platform Setup & Consultation (Airtm, Binance, Deriv, OKX)
2. Eligibility
You must be at least 18 years old and legally capable of entering into contracts to use our services.
3. Services Provided
We assist clients with:
- Buying and selling USDT and digital balances
- Converting balances to local currency (JMD)
- Depositing or withdrawing from Deriv accounts
- Account setup, troubleshooting, scam prevention, and platform best practices for Airtm, Binance, Deriv, and OKX
4. Fees and Charges
Fees are confirmed before payment and include:
- Conversion Service Fee: Standard 8–10%
- Platform Consultation Fee: Per package or hourly
- Express Handling Fee: Optional add-on for urgent requests
All services require upfront payment before we begin processing.
5. Know Your Customer (KYC) Policy
We require client verification based on transaction volume:
- Tier 1: ID (front and back) — under 100 USDT
- Tier 2: ID + selfie + address + TRN — 100–499 USDT
- Tier 3: All Tier 2 + income proof + video call — 500+ USDT
Incomplete KYC will result in the refusal of service.
6. Non-Refundable Services Policy
Due to the irreversible nature of digital and platform transactions, all services are non-refundable once initiated or completed.
We are not responsible for:
- Incorrect wallet details provided by the client
- Exchange rate fluctuations after confirmation
- Delays on third-party platforms (Deriv, Airtm, Binance, OKX)
Refunds may be granted only at our discretion for:
- Duplicate payments
- Confirmed, unfulfilled service requests
Approved refunds will be processed within 3–5 business days to your original payment method.
7. Client Responsibilities
By using our services, you agree to:
- Provide truthful and accurate information
- Protect your wallet login details and security
- Cooperate with KYC and compliance requirements
- Use services responsibly and avoid fraudulent activity
8. Transaction Timeframes
Standard processing time is within 24–48 hours, depending on KYC tier, platform availability, and transaction size.
Note: Express handling (if purchased) prioritizes your request.
9. Suspension or Termination
We reserve the right to suspend or terminate services if:
- Terms are violated
- Chargebacks or disputes are filed on valid transactions
- Fraud or suspicious activity is detected
10. Limitation of Liability
Govine Digital Services Limited is not liable for losses, delays, or disruptions caused by:
- Blockchain congestion
- User-submitted errors (wrong wallet, wrong platform)
- Internet failures, external disruptions, or regulatory interventions
11. Governing Law
These Terms are governed under the laws of Jamaica, with disputes resolved exclusively through Jamaican courts.